Education
The association offers education, training and recruitment programs that attract, develop and retain high-quality professionals and apartment industry leaders.
Educational programming adheres to high academic standards by offering approved National Apartment Association Education Institute (NAAEI) broad-based designation programs - NALP, CAM, CAMT, CAS and CAPS.
Designate benefits include
- Listing as NAA designate
- Annual subscription to units magazine
- Discounted prices for industry products
- Designation certificate, pin and wallet card
NAAEI's professional designations are a recognized and respected mark of excellence throughout the industry. Each course and program has been carefully designed and tailored to meet the ever-changing needs of today's multifamily housing professional.
The association also offers local seminars and training workshops based on the needs of our members. Classes include fair housing, legal, leasing, marketing and maintenance - HVAC, EPA, CPO, mold prevention & remediation, bed bugs and much more.
Classes offer Continuing Education Credits (CECs). It is not necessary to be a member of the association to enroll in any education or designation program.
Scholarships are available for members only. Apply Today!
The National Apartment Leasing Professional (NALP) Program provides an opportunity for you to learn valuable knowledge and experience to be an apartment leasing professional. This course was designed to teach you the skills necessary to become top leasing producers. Earning your NALP designation demonstrates to apartment communities that you are serious about your leasing career and performance.
Topics include
- Keys to Success in Leasing
- Leasing and the Internet
- Leasing Demonstration & Resolving Objections
- Legal Aspects
- Rental Policies and Procedures
- Telephone Presentations
- The Leasing Interview & Qualifying Residents
Additional course information.
Please call the SEFAA office to be placed on a waiting list.
The Certified Apartment Manager (CAM) Program provides an opportunity for you to gain valuable knowledge and experience as a recognized leader in the apartment industry. This course will help you improve your job performance with a combination of in-class activities, home assignments and assessments. An increasing number of owners and management companies are seeking NAA-designated CAM’s to fill their leadership positions.
Topics include
- Management of Residential Issues
- Legal Responsibilities
- Human Resource Management
- Fair Housing
- Marketing
- Property Maintenance for Managers
- Risk Management
- Financial Management
- Community Analysis
Additional course information.
Please call the SEFAA office to be placed on a waiting list.
*** Introducing a NEW way to become a Certified Apartment Manager: CAM Online. If you are a busy professional who cannot attend class - CAM Online may meet your needs!
The Certificate for Apartment Maintenance Technicians (CAMT) Program is a course designed as an introduction for new maintenance professionals or as a refresher for more experienced technicians. The course is divided into two sections – two non-technical courses consisting of online learning and five technical courses consisting of hands-on classroom training. The CAMT offers the latest material and information that will help you excel in maintaining an effective maintenance program.
Topics include
- Inside the Apartment Business (online)
- People, Projects and Profits (online)
- Electrical Maintenance and Repair
- Plumbing Maintenance and Repair
- Heating, Ventilation and Air Conditioning Maintenance and Repair
- Appliances Maintenance and Repair
- Interior and Exterior Maintenance
Additional course information.
View video.
Enroll Today!
The Certified Apartment Portfolio Supervisor (CAPS) Program is an in-depth review of property management principles and techniques as used by the professional supervisor. The course helps the professional make the connection between knowledge and on-the-job performance. Training is divided into five, eight-hour courses. Let the CAPS program help you stand out in an extremely challenging environment. The CAPS designation provides professional credibility, industry recognition and personal growth and development.
Topics include
- Legal Responsibilities and Risk Management
- Financial Management
- Property Performance Management
- Property Evaluation and Due Diligence
- Effective Leadership
Additional course information.
Enroll Today!
The Certified Apartment Supplier (CAS) Program is an opportunity for suppliers to understand the everyday challenges faced by the apartment managers and the properties they oversee. This course is ideal for both new and experienced vendors. CAS isn’t just a title – it’s training that helps you better meet the needs of the apartment communities you serve.
Topics include
- Management of Residential Issues
- Risk Management
- Financial Management
Electives (One Only)
- Legal Responsibilities
- Human Resource Management
- Fair Housing
- Marketing
- Property Maintenance for Managers
Additional course information.
Please call the SEFAA office to be placed on a waiting list.
ROC is a course offered to the Independent Rental Owner, or IRO, who owns and manages their personally-held multifamily property or properties. The Independent Rental Owner serves several roles in property management, serving as public relations specialist, administrator, chief financial officer, marketing director and operations manager.
Independent Rental Owners take the ROC as an overview of the many business practices of property management. With the help of other IROs who devoted their time and expertise to this program, the new Independent Rental Owner will receive the "insider's view" of property ownership and management practices.
Topics include
- Media relations
- Personal safety
- Emergency response and disaster planning
- Human resource management
- Physical versus economic occupancy
- Alternative income opportunities
- Scheduling move-ins/outs
- Lease terminations (military and domestic violence situations)
- Key control
- Resident and neighbor relations
Please call the SEFAA office to be placed on a waiting list.
Fair Housing and Beyond is a ground breaking seminar that sets new standard in fair housing training.
Curriculum includes
- DVD-delivered scenarios to demonstrate how real-life situations require critical thinking and prudent decision making
- Vividly shows the serious consequences of incorrect responses and provides coaching on how to avoid costly mistakes
- Delivers relevant knowledge of fair housing essentials - practical explanations of how federal, state, and local protected classes and barred discriminatory acts impact property operations
The 4.5 hour seminar is ideal for executives, managers, leasing professionals, maintenance technicians and vendors. The program includes training materials.
Please call the SEFAA office to be placed on a waiting list.
*** Introducing a NEW way to take Fair Housing and Beyond: FH&B Online. If you are a busy professional who cannot attend class - FH&B Online may meet your needs!
Online learning has become a convenient way for apartment industry professionals to advance in their career and continue their education, all while juggling the demands of work and family.
NAAEI's webinars provide the convenience of learning on the Internet while providing the opportunity and benefits of peer-to-peer interaction. Our Webinars are facilitated by industry experts and/or NAA members and contain topical information for apartment industry professionals.
Webinars provide:
- Copies of PowerPoint presentations
- Handouts with key information
- The ability to ask questions to experts and receive answers
Schedule of upcoming webinars.
The Certified Pool Operator (CPO) Program is the most accomplished aquatics educational course and is widely accepted by health officials. The course will teach valuable information on such topics as water testing and evaluation, treatment, filtration, maintenance and solving daily operating problems. Florida Code requires certification, particularly for management company and property team members.
Benefits include
- Proven Education for a Broad Understanding of Pool Care and Management
- All Courses are Taught by NSPF® Certified Instructors
- Widely Accepted and Recognized by National, State and Local Authorities
- Covers Local and State Codes
- Comprehensive Handbook
- Certification is Valid for Five Years
Please call the SEFAA office to be placed on a waiting list.
