Educational Seminar: What If? Bringing Humanity to Your Insanity!

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Tuesday, March 17, 2020
9:00 AM - 11:30 AM (EDT)
Le Méridien Dania Beach at Fort Lauderdale Airport
1825 Griffin Road
Dania Beach, FL 33004-2213
United States
* Registration open until 3/16/20 at 12:00 PM ()EDT)

Event Details

What If? Bringing Humanity to Your Insanity!

What if you could have an exceptional team with exceptional attitudes toward the customer experience?

It’s possible!

Join Steve Wunch, a professional facilitator in Leadership, Sales and Customer Service as he unveils the process of recognizing the differences in each person’s “story” and how to give them the best customer service possible.

We’ll look at some key (probably already known) elements:

  • Who is Your Customer?
  • Your Attitude is Everything
  • Easy Concepts That Help You Humanize Policy & Procedures

Attendees will earn two (2) CECs at this event.

Steve brings home some truths we probably all know - but may have forgotten - with humor and grace, and guarantees that if you pay attention - you’ll take something home that will transform your results AND your relationships!

A proven learning leader in the multi-family sector for more than 20 years, Mr. Wunch brings humor and energy when shaping the behaviors that move the metrics. Having worked for some of the most prominent REIT players (Archstone, AIMCO, and Equity), he’s seen a lot of training strategies and has developed his own unique approach to learning that creates the bottom-line results that his business partners are looking for.

Through engaging, well-facilitated workshops, and prescriptive performance support, he is impacting success, having fun doing it, and so are his participants! Mr. Wunch began his career in multi-family as a Leasing Consultant, Assistant Manager, Community Manager, and since has been in several training and support roles.

Mr. Wunch holds a certificate from the Center for Creative Leadership, is a DDI (Developmental Dimensions International) Certified Facilitator, and an MBTI Type I & II Certified Practitioner.

Steve Wunch

Founder, Wunch Keynotes & Consulting


*Event prices and dates are subject to change.

CANCELLATION POLICY: Cancellations and No-Shows are still responsible for payment. If you cannot attend the event, please remember that your registration is transferable for the same event. If you send someone to replace the original registrant, please ask that person to give the name of the person they are replacing at check-in. This will help prevent double billing.

Accounts Receivables: If your account is past due 60 or more days, you will not be able to register for any of our upcoming programs, seminars or educational events until your account is brought up to current. Account can be brought current through Member Compass or calling the SEFAA office at 561-447-0696.


Agenda

March 17
8:15 AM - 9:00 AM Registration Opens
9:00 AM - 9:15 AM Welcome & SEFAA Announcements
9:15 AM - 11:15 AM Presentation
11:15 AM - 11:30 AM Closing Remarks

For More Information:

South East Florida Apartment Association Logo 352 NE 3rd Avenue
Delray Beach, Florida 33444
800.627.7921