National Apartment Leasing Professional

Earning NALP, your first industry credential, signals to an employer your commitment to a career in residential property management. SEFAA does not currently offer this course in person; however, you can take the course online through NAAEI (National Apartment Association Education Institute).

Click here to enroll in nalp online

You will learn:

  • Using technology to generate traffic
  • Monitoring and managing your community’s reputation
  • Inspecting the leasing center, tour route, model units, and vacant apartments
  • Shopping the competition while building relationships with competitors
  • Compiling a comprehensive community resource tool
  • Effective marketing plans
  • Relationship sales process and evaluating personal sales performance
  • Evaluating a prospect’s commitment level and overcoming objections
  • Reviewing the next steps in the sales process with prospective residents
  • Applying fair housing laws and communicating rental criteria
  • Qualifying prospective residents according to rental policy
  • Preparing and reviewing leases with new residents
  • The move-in process
  • Responding to resident issues and maintenance requests with appropriate follow-up
  • Building relationships with residents and creating a sense of community
  • Reporting incidents, maintaining documentation, and taking corrective action
  • Maximizing revenue and operational efficiency
  • Securing and processing lease renewals
  • Conducting a market survey


To obtain your NALP credential, candidates must complete the following:

  • Minimum of six months of onsite property management experience in a leasing role (This can be obtained while taking the course; you will receive a provisional certificate until this requirement is met.)
  • Successful completion of seven (7) NALP courses including completing the Market Survey presentation (totaling 25 hours)
  • Meet all examination standards within 12 months of declaring candidacy


Take the NALP Course Online

The NALP course is offered online through the NAAEI
(National Apartment Association Education Institute).
SEFAA members will receive the membership rate to take this course online.

Full Course Online Cost: $319 Member / $419 Non-Member

Pay by Individual Module Cost: $46 Member / $60 Non-Member

You must complete all seven (7) online modules, including the Market Survey and
successfully pass the online exam in order to obtain the NALP credential.

Click here to enroll in nalp online

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