Coffee Talk: Navigate the Industry Like a Pro

Program Overview

Strong leadership, effective communication, and proactive decision-making are essential in today’s property management environment. Join an engaging virtual session featuring high-level leaders from both the management and supplier sides of the industry as they share practical strategies to strengthen teams, improve operations, and navigate workplace challenges with confidence.

This interactive program will explore how setting and maintaining professional boundaries can improve relationships with both residents and employees while creating a more accountable workplace culture. Through real-world scenarios, attendees will learn how to handle difficult conversations, follow through consistently, and navigate changing team dynamics during promotions and leadership transitions.

Attendees will also gain insight into building and sustaining strong team culture by understanding what motivates employees and how to keep teams engaged long term. Speakers will discuss strategies for driving and maintaining occupancy, strengthening renewal processes, leveraging market data, and proactively communicating operational needs to ownership groups in ways that support both performance and team morale.

From the supplier perspective, attendees will learn common patterns that create project delays, budgeting challenges, and operational frustrations, along with practical ways to make better decisions before, during, and after projects.

Whether you are a regional manager, community manager, supervisor, or industry partner, this session will provide actionable takeaways to help you lead more effectively and drive stronger property performance.

Meet our Speakers

Monique Roldan, Regional Property Manager, ResProp Management

Vanesca Mata, Chief Executive Officer, Riva Products and Services, Inc.

Tangia McCormick-Pinkney, Regional Property Manager, Morgan Properties

Become a Sponsor

Partnership prospectus is available. Please contact partnerships@sefaa.org if interested!

For any questions, please contact events@sefaa.org

*Event prices and dates are subject to change.

CANCELLATION POLICY: Cancellations and No-Shows are still responsible for payment. If you cannot attend the event, please note that your registration is transferable for the same event. For transfers/ replacements to the original registration, the SEFAA Office must be notified 24 hours prior to event start (48 hours for Signature Events: Volleyball Tournament, Trade Show, Circle of Excellence) by calling the office at 561-447-0696 or emailing events@sefaa.org to prevent double billing. Attendees may present the name of the registrant being replaced at check-in; however prevention of double billing cannot be guaranteed when transfers are made on-site.

Accounts Receivables: If your account is past due 60 or more days, you will not be able to register for any of our upcoming programs, seminars or educational events until your account is brought up to current. Account can be brought current through Member Compass or calling the SEFAA office at 561-447-0696.

Photo & Video Consent: Registration, participation, and/or attendance at any SEFAA event grants full permission to SEFAA to use and distribute any images, videos, and/or audio of you captured at our event for the purposes of event documentation, media coverage, or future promotion. Photographs and/or videos may be published on SEFAA’s website, social media or in other digital/printed publications. If you have any disagreement with this policy, written notice must be sent via email to events@sefaa.org.