Frequently Asked Questions
Can community members join SEFAA if they are in a different geographic territory?
Communities can join SEFAA if they are outside our geographic territory only with the permission of the association that their geographic location would fall under. For example – if an apartment community in Orlando wanted to join SEFAA – it would be the responsibility of SEFAA to contact AAGO and ask permission. AAGO would be able to come back to SEFAA with a Yes/No or a provisional answer. An example of a provisional answer would be – “Yes, but they must also be members of AAGO.”
Note: This is not recommended as they would have to pay for both memberships (if, as in the AAGO example, the actual affiliate requests they maintain membership with them), or, if they are allowed to join only one Association, they would not have the member discount for the events in their area.
Can Members get a roster of other Members and their contact information?
As a part of our commitment to our members and the protection of their personal information, SEFAA does not provide or sell member contact information to outside parties. Privacy regulations including GDPR and CCPA are very strict on the exchange of data and personal information. We remain focused on protecting the sensitive information of our members and the SEFAA community at large.
Members can use the Membership Directory to access all the information other members have made public for them to see.
SEFAA staff are allowed to answer general questions (like a community’s or company’s address and/or phone number), but nothing specific.
What is the refund policy for membership dues?
Any cancellation request of active membership longer than 24 hours after the payment date with a full refund request must be presented to administration for approval.
If my Blue Moon deactivated:
a. Can I get an extension?
In some circumstances, we can request an extension from NAA for Blue Moon, with the understanding any extension would be temporary until NAA determines that the member is financially current and considered in good standing. NAA may deactivate Blue Moon at any time in accordance with their own audit policies. Furthermore, SEFAA may decline to request Blue Moon activation if the member has not paid SEFAA dues and provides no proof of a plan to provide payment or related explanation.
b. Can SEFAA provide NAA invoices if payment is required for NAA only?
No, we do not have access to provide NAA invoices. Members must reach out to NAA for those invoices and inquire about payment directly at Phone #: 703-518-6141.
What if I do not want to or cannot pay for the optional contributions included on the Membership Dues invoices?
When members open their dues invoice, they should have the capability to click a garbage can icon or an “x” icon to remove the optional contributions. We understand that some members may request us to do it on our end after initially receiving the invoice if, for example, they are unsure how to remove the charges, which we will accommodate. We also understand that some members are only permitted to pay dues by their corporate oversight, so we will again accommodate if this is the matter at hand. It is best to do this prior to payment though, because if payment has already been received and the invoice considered closed, Accounting must go back and either refund the charges or, in some cases, refund the entire transaction and recreate the invoice again with the optional charges removed for new payment. This may turn into a lengthy process depending upon Accounting’s pipeline.
Can you assist me with leases or lease-related questions in Blue Moon if I am having a specific technological, formatting, or content issue?
SEFAA has limited knowledge and no control over Blue Moon leasing content and therefore encourages contacting Blue Moon/Click & Lease customer service or NAA itself if any such issues should arise. (We can confirm that the software is consistently automatically updated to comply with the laws of the state of Florida.)
What if I’m not receiving anticipated correspondence, including expected emails, email ad blasts, or printed materials?
Members are to ensure that all email addresses, physical property addresses, phone numbers, and primary contact information are correct, so that information may reach them promptly. We send out reminders at regular intervals, but it is good practice to update the member profile as soon as possible any time a change occurs with any of the above information. Members may submit a contact form via our email or call SEFAA staff directly at phone number 1.800.627.7921 to make the necessary changes.
What if I have mailed a check for payment into the office within the last month and it still has not been received?
Members should be aware that the process from the day the check is sent out via mail to the time that it is received by Accounting to be posted and cleared is generally 2-3 weeks, due to the time it takes for mail shipment and processing and the bank to clear the funds.
When do renewals start?
Renewals start on October 1 of each year.
When and how will I get my renewal invoice (electronic)?
You will receive it automatically on October 1st from email address info@sefaahq.org. Please check your junk or spam mail folder or contact IT to allow emails from this domain if they are not there.
Will I get a physical renewal invoice?
Yes, we will send one in Mid-October, Mid-November, and Mid-January.
Why am I receiving this invoice (if physical invoice reaches the member after payment)?
There is likely an overlap between physical mail-out and receiving and processing of your payment. If there is a concern that your payment has not been received, please contact us at membership@sefaa.org or 800.627.7921.
What if I am just signing up in October for SEFAA membership? How will it work membership this year vs. next year?
If you sign up between October 1 and December 31 of this year, you will be prorated for the last quarter of this year, which will be reflected on one invoice. Then, the full Membership year payment for next year will appear on a separate invoice for clarity.