Coffee Talk: Mastering Connections: A Journey with Effective Communication and Emotional Intelligence

Program Overview

This course aims to equip property managers with essential skills in emotional intelligence (EI) and effective communication. It covers the importance of EI in property management, key components of EI, fundamental communication skills, and strategies for tailoring communication to different stakeholders. By the end of the course, participants will understand how to harness EI to improve their professional relationships.

Curriculum:

Introduction to Emotional Intelligence (EI) and its Importance in Property Management

• Define Emotional Intelligence
• Discuss why EI is crucial in Property Management
• Provide real-life examples of how EI impacts professional relationships

Key Components of Emotional Intelligence

• Self-Awareness: Understanding one’s own emotions
• Self-Regulation: Managing and controlling emotional responses
• Motivation: Channeling emotions to achieve goals
• Empathy: Understanding and sharing others' emotions
• Social Skills: Building and maintaining positive relationships

Communication Fundamentals

• Verbal and non-verbal communication
• Active listening techniques
• Written Communication Skills
• The role of body language in effective communication

Tailoring Communication to Different Stakeholders

• Interacting with property owners
• Collaborating with tenants
• Engaging with maintenance and service providers
• Communicating with Board Members

Application of Emotional Intelligence in Conflict Resolution

• Identifying common conflicts in property management
• Using EI to de-escalate conflicts
• Strategies for finding mutually beneficial solutions

Meet our Speaker

Peggy Vivas

Director of Business Development

Ball Janik LLP

As Director of Business Development at BallJanik LLP, Peggy serves as the strategic bridge between property owners, property managers, and legal experts navigating the complex world of construction defect litigation and first-party insurance recovery. The boutique law firm is exclusively dedicated to representing property owners, particularly those managing high-rise and commercial buildings, ensuring they recover the funds they need to address serious construction issues. Operating across Miami, Broward, and Palm Beach counties, she leads initiatives that amplify Ball Janik's reach and deepen its impact within South Florida’s real estate and property management communities.

From CE Classes and Lunch & Learns to curated networking events, Peggy creates opportunities that both educate and connect decision-makers with the legal team before litigation even begins. Her consultative approach gives board members and managers the expert insight and clarity they need to make informed, confident decisions. She works hand-in-hand with attorneys, building engineers, and industry leaders to deliver preemptive guidance, strategic partnerships, and a client-first experience that extends beyond the courtroom.

For any questions, please contact events@sefaa.org

*Event prices and dates are subject to change.

CANCELLATION POLICY: Cancellations and No-Shows are still responsible for payment. If you cannot attend the event, please note that your registration is transferable for the same event. For transfers/ replacements to the original registration, the SEFAA Office must be notified 24 hours prior to event start (48 hours for Signature Events: Volleyball Tournament, Trade Show, Circle of Excellence) by calling the office at 561-447-0696 or emailing events@sefaa.org to prevent double billing. Attendees may present the name of the registrant being replaced at check-in; however prevention of double billing cannot be guaranteed when transfers are made on-site.

Accounts Receivables: If your account is past due 60 or more days, you will not be able to register for any of our upcoming programs, seminars or educational events until your account is brought up to current. Account can be brought current through Member Compass or calling the SEFAA office at 561-447-0696.

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