Coffee Talk: Conflict Resolution

Program Overview

This interactive webinar is designed to equip on-site property managers and staff with practical conflict resolution strategies to handle disputes effectively and maintain a positive community environment. Participants will learn how to de-escalate tense situations, communicate professionally with tenants and colleagues, and implement proactive measures to prevent conflicts before they arise. Topics covered include active listening, managing difficult conversations, enforcing policies with empathy, and resolving disputes efficiently. Through real-world scenarios and expert guidance, attendees will gain the confidence to navigate challenging interactions while fostering a cooperative and respectful atmosphere.

Meet our Speaker

Brandi Lugo, CAM, NAAEI Faculty

Director, Sales Training, Northland Investment Corporation

Chair, SEFAA Education & Career Committee

Become a Sponsor

Partnership prospectus is available. Please contact partnerships@sefaa.org if interested!

For any questions, please contact events@sefaa.org

*Event prices and dates are subject to change.

CANCELLATION POLICY: Cancellations and No-Shows are still responsible for payment. If you cannot attend the event, please note that your registration is transferable for the same event. For transfers/ replacements to the original registration, the SEFAA Office must be notified 24 hours prior to event start (48 hours for Signature Events: Volleyball Tournament, Trade Show, Circle of Excellence) by calling the office at 561-447-0696 or emailing events@sefaa.org to prevent double billing. Attendees may present the name of the registrant being replaced at check-in; however prevention of double billing cannot be guaranteed when transfers are made on-site.

Accounts Receivables: If your account is past due 60 or more days, you will not be able to register for any of our upcoming programs, seminars or educational events until your account is brought up to current. Account can be brought current through Member Compass or calling the SEFAA office at 561-447-0696.

Photo & Video Consent: Registration, participation, and/or attendance at any SEFAA event grants full permission to SEFAA to use and distribute any images, videos, and/or audio of you captured at our event for the purposes of event documentation, media coverage, or future promotion. Photographs and/or videos may be published on SEFAA’s website, social media or in other digital/printed publications. If you have any disagreement with this policy, written notice must be sent via email to events@sefaa.org.