What If? Bringing Humanity to Your Insanity!
What if you could have an exceptional team with exceptional attitudes toward the customer experience?
Join Steve Wunch, a professional facilitator in Leadership, Sales and Customer Service as he unveils the process of recognizing the differences in each person’s “story” and how to give them the best customer service possible.
We’ll look at some key elements:
- Who is Your Customer?
- Who they are
- Why they're moving
- What they need
- Your Attitude is Everything
- How does the attitude of the property team impact the lives of these customers?
- How has COVID-19 influenced your attitude?
- Concepts That Help You Humanize Policy & Procedures
- Get personal before you get to business
- Holmes Rahe Life-Stress Inventory
- How has COVID-19 Impacted our Policy & Procedures?
- If officers are closed/locked, how do you create a warm and welcome first impression?
- Social distancing during tours
Attendees will earn two (2) CECs at this event.
Steve brings home some truths we probably all know - but may have forgotten - with humor and grace, and guarantees that if you pay attention - you’ll take something home that will transform your results AND your relationships!
A proven learning leader in the multi-family sector for more than 25 years, Mr. Wunch brings humor and energy when shaping the behaviors that move the metrics. Having worked for some of the most prominent REIT players (Archstone, AIMCO, and Equity), he’s seen a lot of training strategies and has developed his own unique approach to learning that creates the bottom-line results that his business partners are looking for.
Through engaging, well-facilitated workshops, and prescriptive performance support, he is impacting success, having fun doing it, and so are his participants! Mr. Wunch began his career in multi-family as a Leasing Consultant, Assistant Manager, Community Manager, and since has been in several training and support roles.
Mr. Wunch holds a certificate from the Center for Creative Leadership, is a DDI (Developmental Dimensions International) Certified Facilitator, and an MBTI Type I & II Certified Practitioner.
Account Executive, Knock
*Event prices and dates are subject to change.
CANCELLATION POLICY: Cancellations and No-Shows are still responsible for payment. If you cannot attend the event, please remember that your registration is transferable for the same event. If you send someone to replace the original registrant, please ask that person to give the name of the person they are replacing at check-in. This will help prevent double billing.
Accounts Receivables: If your account is past due 60 or more days, you will not be able to register for any of our upcoming programs, seminars or educational events until your account is brought up to current. Account can be brought current through Member Compass or calling the SEFAA office at 561-447-0696.
|8:50 AM - 9:00 AM||Check-in: Waiting Room will Open Please note the live webinar will start promptly at 9:00 AM.|
|9:00 AM - 9:15 AM||Welcome & SEFAA Announcements|
|9:15 AM - 11:15 AM||Presentation|
|11:15 AM - 11:30 AM||Closing Remarks|
For More Information:
Delray Beach, Florida 33444 800.627.7921