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Certified Apartment Manager (CAM)

Certified Apartment Manager (CAM)

Tuesday, July 9, 2024 at 9:00 AM (EDT) to Wednesday, July 17, 2024 at 5:00 PM (EDT)

* Registration open until 7/5/24 at 11:59 PM (EST)

Event Details

Certified Apartment Manager (CAM) Credential

The Certified Apartment Manager (CAM) is a vital link between the resident and the community owners and investors. Earning your CAM credential gives you the knowledge to increase your community’s net operating income. Whether you’re new to apartment management or a long-time property manager, you’ll enhance your skills, knowledge, and ability to effectively manage an apartment community and achieve its owners’ investment goals. 

Earning your CAM credential allows you to demonstrate your skills, knowledge, and ability to manage an apartment community and achieve owners’ investment goals.

You'll learn about:

  • Occupancy rates
  • Comprehensive marketing plans
  • Sales team management and product readiness
  • Equitable treatment of current and potential residents
  • Resident retention and the maintenance of a positive company image
  • Consistent and ongoing resident communication
  • Positive resident service and issue resolution
  • Enforcement of company policy in compliance with laws and regulations
  • Property inspections
  • Preventive maintenance programs
  • Service request process
  • Apartment turnover process
  • Contractors and vendors
  • Recruitment, hiring, orientation, and training of high-caliber employees
  • Systematic employee evaluation
  • Employment regulations and record-keeping
  • Analysis of the property’s financial operations with corrective actions for under-performance
  • Monitoring of property performance to achieve the owner’s investment goals
  • Accounting principles and practices
  • Maximizing net operating income
  • Reporting property performance honestly and accurately
  • Industry Essentials and Financials 
  • Property Maintenance
  • Human Resources
  • Marketing
  • Risk Management and Legal
  • Resident Experience & Review


  • Audience: Managers, Assistant Managers
  • Prerequisite: You must have worked in the apartment industry for at least 12 months
  • Completion Requires: All courses listed and all examination requirements met within 6 months of declaring candidacy.
  • Candidacy Period: 6 months
  • Extensions: 2 extensions; 6 months each; fee $75
  • Exam: 185 questions; 4 hours; $100 retake fee
  • Renewal: Annual; fee $100; 8 CECs; $50 reinstatement fee

Note: Available as an in-person course only. 

Meet your Instructor:

Marci French is a VP of Asset Management, an international speaker and facilitator utilizing her more than 25 years of leadership experience to lead, coach, and mentor individuals within and beyond the Multifamily industry.

Marci’s career began in the Multifamily industry where she has earned multiple designations and accolades. She is a member of the National Apartment Association Education Institute Board of Directors and Senior Faculty and has volunteered countless hours on committees across the country.

Committed to fostering inclusive work environments, Marci holds a certificate in Diversity, Equity, and Inclusion in the Workplace from the University of South Florida. She is also a graduate of the National Apartment Association Leadership Lyceum, further solidifying her reputation as a leader and influencer in the industry.


The South East Florida Apartment Association is pleased to present our SEFAA Scholarship opportunity for multifamily professionals interested in earning their NAAEI credentials. Click on the button below and complete the form to be considered for this scholarship!

Apply for a SEFAA Scholarship

Venue Generously Provided By

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For any questions, please email

*Event prices, dates, and location are subject to change

CANCELLATION POLICY: Cancellations and No-Shows are still responsible for payment. If you cannot attend the event, please note that your registration is transferable for the same event. For transfers/ replacements to the original registration, the SEFAA Office must be notified 24 hours prior to event start (48 hours for Signature Events: Volleyball Tournament, Trade Show, Circle of Excellence) by calling the office at 561-447-0696 or emailing to prevent double billing. Attendees may present the name of the registrant being replaced at check-in; however prevention of double billing cannot be guaranteed when transfers are made on-site.

Accounts Receivables: If your account is past due 60 or more days, you will not be able to register for any of our upcoming programs, seminars or educational events until your account is brought up to current. Account can be brought current through Member Compass or calling the SEFAA office at 561-447-0696.


July 9
9:00 AM - 5:00 PM Education Day 1 There will be a lunch break in the middle of the day
July 10
9:00 AM - 5:00 PM Education Day 2 There will be a lunch break in the middle of the day
July 11
9:00 AM - 5:00 PM Education Day 3 There will be a lunch break in the middle of the day
July 16
9:00 AM - 5:00 PM Education Day 4 There will be a lunch break in the middle of the day
July 17
9:00 AM - 5:00 PM Education Day 5 There will be a lunch break in the middle of the day

For More Information:

Trish Capuano, CMP
Trish Capuano, CMP
Event Specialist SEFAA (561)447-0696

Important Information about NAAEI Exams

The format of all NAAEI credential exams has changed. All NAAEI exams are now proctored. SEFAA Staff will schedule and register you for your exam after you complete the sign-up form during the first day of class.

Advance notice is not required to schedule exams being taken via LOP.  Candidates who are rescheduling their canceled or failed exams will follow the same scheduling instructions. Retake fee will be charged to the candidate upon login to the scheduling site. There is a seven-day waiting period between exam retakes.

What is PAC?

The purpose of a political action committee (PAC) is simple: to raise funds and elect candidates who understand and support our issues and interests. 

Why Should I Get Involved?

The ability of apartment owners to continue to provide safe, affordable rental housing to our residents, and deliver valued services to them – while doing this effectively, efficiently, and profitably – rests on the continued financial strength of APAC and NAAPAC. Our involvement offers us a seat at the table, increased credibility and influence, and of course continued success within the industry.

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